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Terms and Conditions

Thank you for visiting When you access this website or purchase products, you are agreeing to abide by the following terms and conditions. We operate this site for promoting and selling the products and services supplied by us. Please continue to review these terms and conditions, whenever accessing or using this site. If at any time you are not agreeing with these terms and conditions you can halt your access.

    1. To order from Hamro Grocery, you must register with us. This is referred to as ‘Sign Up or Login’ throughout our website and mobile application.
    2. To register with Hamro Grocery you must be over eighteen years of age or, if you are a business, you must be operated by a person over eighteen years.
    3. You must ensure that the details provided by you on registration or at any time are correct and complete
    4. You must inform us promptly of any changes required to the information that you provided when registering by updating your personal details, within the order deadlines specified on our website
    5. The personal details you give to us are governed by a strict privacy policy.
    6. Following your set up of an account, we will email confirmation of your account set up to you. For your records, please print or save this email. For your records, please also print or save these terms and conditions for your future reference.

    1. When you register to use the website, you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately or change your password through our system. We would also suggest that you also change your password immediately through My account-Change Password section of the website or mobile application.
    2. If the Hamro Grocery team has reason to believe that there is likely to be a breach of security or misuse of the Hamro Grocery website, we may require you to change your password or we may suspend or cancel your account.

    1. You must ensure that Hamro Grocery is provided with accurate personal information, contact nos. and delivery address. You must update us with any change to these details within the deadlines specified on the website. As of now, Hamro Grocery accepts cash on delivery.

    1. You must be over the age of eighteen to purchase products from Hamro Grocery. If you have ordered any product from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person aged eighteen or older is there to receive the order.
    2. You may submit orders for products by using our online ordering facility on the website or mobile application at any time after you have created an account. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.
    3. Each product for which you click ‘Add to Cart’ is added to the ‘Cart’ facility. You can change these, or cancel the purchase of each of the products completely, at this stage, at any time before clicking ‘Proceed to Checkout’. After you have clicked ‘Proceed to Checkout’ Your order will be directed to “Place Order”. Once you click “Place Order” items are added to your delivery in addition to any items that you have previously ordered. You can view your order details by clicking on ‘Order History’ whenever you are logged in.
    4. After your submission of the order, you cannot then withdraw or cancel your order except as stated below.
    5. Order is accepted from you until our website displays an order confirmation message. This message is displayed after you click ‘place order’ located at the bottom of the page. When you order by telephone, your order will be accepted (or rejected, as the case may be) verbally by our staff. A contract for our sale of products to you arises on our acceptance of your order.
    6. Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it or if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the product from your order so that you are not charged or if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of products.
    7. The price that we charge you for the products will be the price stated by us on the website prior to you clicking the ‘place order’ button.
    8. All products offered by us are subject to seasonal changes in supply levels and market prices. If you are a ‘subscription’ customer (e.g. where you choose to have repeat orders of products) the prices for certain products may therefore differ from the price for those products when first ordered by you. The prices for all products ordered on a subscription basis shall be those prices for the products stated on our website. We recommend that you check the website regularly. The website still allows you to review all the products (and their prices) that you have already ordered from us, and make amendments and corrections to them before our message of order confirmation.
    9. Some of our products are priced by weight (fruits and vegetables) and some by unit (Momo, Eggs, Chicken Patties etc.). Please make sure you are aware of weight and units before placing orders. 
    10. We sell only to end users and our products are not for re-sale. You warrant that       you shall not re-sell any of the products.
    11.  All prices for products are inclusive of any applicable taxes.

    1. Ordering a product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the ‘dispatch for delivery’ message or notifications. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before order ready for dispatch. This delivery date published in message or notification is important since, typically, we make up the deliveries for dispatch to you the day before delivery and obtain some of the products specially to fulfill your order and may not be able to sell the products elsewhere. Any payments you have made for orders which have been properly cancelled will be returned to you. Cancellation of order is not entertained for perishable products after order confirmation message/notification.

    1. We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that your delivery is stolen from your doorstep or from security guards or damaged while there, we do not accept liability and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our website.
    2. We endeavor to keep your delivery time the same you mentioned while placing your order, but we reserve the right to change it temporarily or permanently and will tell you if we do so.
    3. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike / ‘band’ actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes. We will not, of course, charge for products unless or until we have delivered them to you.
    4. We will not charge you for incorrect products (products that you have not ordered and substitutes for those products which substitutes are not acceptable to you) or products which we have not delivered in accordance with these Terms and Conditions.
    5. You must inspect the products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our website. We will replace or refund you for defective products. Otherwise our liability is limited.

    1. It is your responsibility, at your cost, to obtain computer, internet connectivity, telecommunications or other necessary equipment or services to access the website.

    1. Although Hamro Grocery aims to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see contact us for contact details) and we will correct the fault as soon as we reasonably can.
    2. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, you can place an order through phone calls.

    1. Hamro Grocery may suspend or cancel any accepted order or your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
    2. You can cancel your registration with us at any time by informing us in writing. If you do so, you must stop using Hamro Grocery services.

    1. Hamro Grocery tries to ensure that material included on the website or in any other catalogue or materials is correct, we cannot accept responsibility if, despite our endeavors, this is not the case. Without prejudice to your statutory rights, Hamro Grocery may correct any inaccuracies and/or errors and we will not be responsible for any such inaccuracies and/or errors or for the results obtained from the use of such information or for any technical problems you may experience with the website.
    2. We warrant that the products will be of good quality and, therefore, if the products which you purchase from us are faulty or defective you should notify us. We will examine the products and, if the products are faulty or defective, we will replace the faulty or defective products or refund the price of the faulty or defective products.
    3. The warranty above does not apply to faults or defects which have been caused by your miss-use and/or neglect of the products or by accidents caused while the products are in your possession.

    1. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
    2. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
    3. The provisions of the Contracts are expressly excluded from our contractual relationship with you so that no third party may claim any rights under that contractual relationship (but this shall not affect any right or remedy of a third party which exists or is available apart from that Act).

    1. We may update these Terms and Conditions from time to time by posting the updated Terms and conditions on our website in place of these. The changes will apply to the use of Hamro Grocery website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from Hamro Grocery or use the Hamro Grocery website. If you continue to use the Hamro Grocery website after the date on which the change comes into effect, your use of the Hamro Grocery website indicates your agreement to be bound by the new Terms and Conditions.